THE GREAT CHALLENGE: MORE RELEVANCE FOR CUSTOMERS

 

MOTIVATION
Competition is tough in the hospitality industry. New platforms and concepts are increasingly stepping up the pace. To address this trend the first loyalty programs were developed in the 1980s to distinguish their operators from the competition. The aim of the programs was and is to push the price into the background as the criterion for a booking decision by means of offers that are relevant to the customer.

FRUSTRATED EXPECTATIONS
Unfortunately many of these programs did not live up to expectations. One of the main reasons is that the programs were not relevant to hotel guests. They cannot use their card often enough and so their membership does not give them sufficient benefits.

LOYALTY UPDATED
Retaining hotel guests as loyal customers today means offering them more ways to collect points, alongside individual bonuses and advantages. It means accompanying guests beyond their hotel stay and becoming their welcome companion.

TECHNICAL THROWBACKS
Many hotel companies are still struggling with aging, slow and inflexible systems that are expensive to maintain and whose technological limitations preclude further significant developments. Managing focused promotional and marketing campaigns – tailored to the guest's requirements – is often impossible or hugely time-consuming.

 
FIT FOR THE FUTURE with an innovative and flexible loyalty program:

 

  • That incorporates all your company's products and services.
  • That enables fast, simple and modern interactions with guests.
  • With targeted, highly relevant multichannel marketing: individualized, location-based and real-time.
  • Fast, straightforward campaign management.
  • Intelligent loyalty software with standardized interfaces to integrate partners.

Welcome to the world of the
"Loyalty Management Suite".
CUTTING-EDGE LOYALTY
TECHNOLOGY IS A
STRATEGIC ADVANTAGE
With the Loyalty Management Suite you reach your customers with exactly the right offer or service, at the right time and the right place. Across all channels, custom-built and absolutely flexible.