CUSTOMERS EXPECT APPROPRIATE INFORMATION AND OFFERS. Ideally in REAL-TIME.

LMS processes transactions in real-time and immediately updates the customer's accounts, status level and information across the entire system for all interactions.

  • A passenger books a flight that takes her to a new status level. She is automatically upgraded when she checks in and is greeted accordingly at boarding.
  • A customer's new account balance is printed on the sales slip at the cash desk.
  • The bonus currency collected is available again immediately for payment at the cash desk.

Real-time data processing makes your bonus program more relevant and so attractive to customers. Your program becomes a welcome companion.


THE LOYALTY MANAGEMENT SUITE COMPLETES ALL RELEVANT PROCESSES FOR YOU IN REAL-TIME
ACCOUNT BALANCE

Customer account shows changes in the balance immediately. Status upgrades or downgrades are already incorporated.

REAL-TIME INFORMATION

With relevant and targeted communication you can provide your customers with relevant information at any time, e.g. account balance, current transactions or status changes.

REDEMPTION IN REAL-TIME

If desired, customers can re-use the bonus currency they have collected to pay at the point of sale.

REAL-TIME OFFERS

LMS::Outmatch automatically plays out the appropriate offer. At the right time and on the most relevant channel.

REAL-TIME INTERFACES

Standard interfaces for connection to mobile apps, websites and back-end systems.

COLLECTION IN REAL-TIME

Collected bonus currencies are credited directly to the customer's account and are available for redemption. If desired, transactions and the new account balance can be printed on the sales slip at the point-of-sale.

CAMPAIGNS & CUSTOMER REACTIONS

All the campaign functionality of LMS can be linked with any number of real-time triggers. Incentives for promotions can be calculated and processed in real time, at any level of complexity.