A loyalty programme is more than just managing data.
We do that brilliantly, but we also do a great deal more.+
We do that brilliantly, but we also do a great deal more.+
Individual customer communications – from booking to after landing. With the Loyalty Management Suite your customers get the right information or a suitable offer at every stage of their journey.
What do travellers expect from a bonus program nowadays? The answer is simple: relevance and real benefits. LMS helps you to make your program as relevant as possible for your guests, by getting to know them in as much detail as possible and using this knowledge to send them precisely the information and offers that they really want and need.
START
JOURNEY
Traveller
Research
And Plan
And Plan
ON FIRST NAME TERMS WITH THE CUSTOMER
LMS gives you the opportunity to make interactions with your program attractive, relevant and simple. So with LMS you can accompany your customers on every step of the journey and send them appropriate information, offers or additional services while they are looking for a flight or travel package. The playout of these offers factors in the entire customer history, as well as master data and preferences.
LMS gives you the opportunity to make interactions with your program attractive, relevant and simple. So with LMS you can accompany your customers on every step of the journey and send them appropriate information, offers or additional services while they are looking for a flight or travel package. The playout of these offers factors in the entire customer history, as well as master data and preferences.
Booking
REDEEM POINTS DURING THE BOOKING PROCESS
So you can give your customer the opportunity to convert existing points directly into an upgrade or other extras – when they make the booking.
So you can give your customer the opportunity to convert existing points directly into an upgrade or other extras – when they make the booking.
PREFLIGHT
EXTRA SERVICES
Customers can book extra services before departure to collect or redeem points. Based on their customer history, preferences and travel plans, they can be offered additional options like a taxi or a special menu.
Customers can book extra services before departure to collect or redeem points. Based on their customer history, preferences and travel plans, they can be offered additional options like a taxi or a special menu.
Day Of Departure
USE THE TIME AFTER CHECK-IN
When your customers are in the departure area they are particularly receptive to special offers and are happy to use points or miles from their account to spend the time before departure in a VIP lounge or upgrade their flight class, for example.
When your customers are in the departure area they are particularly receptive to special offers and are happy to use points or miles from their account to spend the time before departure in a VIP lounge or upgrade their flight class, for example.
INFLIGHT
DON'T JUST RELY ON YOUR CABIN CREW
Don't just leave customer engagement on board up to your flight attendants! So you can link your customer loyalty program to the in-flight entertainment system in order to encourage customer interactions on board too!
Don't just leave customer engagement on board up to your flight attendants! So you can link your customer loyalty program to the in-flight entertainment system in order to encourage customer interactions on board too!
Arrival
TARGETED INFO AND OFFERS AFTER THE FLIGHT
After the flight customers are also happy to get relevant information and status reports or a suitable onbound offer.
After the flight customers are also happy to get relevant information and status reports or a suitable onbound offer.
WOULD YOU LIKE MORE INFORMATION OR ADVICE ABOUT HOW LMS CAN SUPPORT YOUR BUSINESS? OUR AIRLINE SPECIALISTS WILL BE HAPPY TO HELP YOU. CONTACT US! EXPERT@LPSOLUTIONS.COM
OUR REFERENCES AND PARTNERS
Loyalty Partner Solutions is a leading provider of high-performance software for the operation of complex customer loyalty programmes.
Thanks to our relationships over many years with strong partners and customers – the heavyweights among successful loyalty programmes – we have unique global expertise in the loyalty market: experience, quality and global resources.
Contact
Loyalty Partner Solutions GmbH
Theresienhöhe 12, 80339 München
info@lpsolutions.com
+49 (0)89 96 16 09 – 0
LogIn
