Individual customer communications – from booking to after landing. With the Loyalty Management Suite your customers get the right information or a suitable offer at every stage of their journey.

What do travellers expect from a bonus program nowadays? The answer is simple: relevance and real benefits. LMS helps you to make your program as relevant as possible for your guests, by getting to know them in as much detail as possible and using this knowledge to send them precisely the information and offers that they really want and need.

manSTART
JOURNEY
Traveller
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Research
And Plan
 
ON FIRST NAME TERMS WITH THE CUSTOMER

LMS gives you the opportunity to make interactions with your program attractive, relevant and simple. So with LMS you can accompany your customers on every step of the journey and send them appropriate information, offers or additional services while they are looking for a flight or travel package. The playout of these offers factors in the entire customer history, as well as master data and preferences.
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Booking
 
REDEEM POINTS DURING THE BOOKING PROCESS


So you can give your customer the opportunity to convert existing points directly into an upgrade or other extras – when they make the booking.
handy01
PREFLIGHT
 
EXTRA SERVICES

Customers can book extra services before departure to collect or redeem points. Based on their customer history, preferences and travel plans, they can be offered additional options like a taxi or a special menu.
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Day Of Departure
 
USE THE TIME AFTER CHECK-IN

When your customers are in the departure area they are particularly receptive to special offers and are happy to use points or miles from their account to spend the time before departure in a VIP lounge or upgrade their flight class, for example.
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INFLIGHT
 
DON'T JUST RELY ON YOUR CABIN CREW

Don't just leave customer engagement on board up to your flight attendants! So you can link your customer loyalty program to the in-flight entertainment system in order to encourage customer interactions on board too!
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Arrival
 
TARGETED INFO AND OFFERS AFTER THE FLIGHT

After the flight customers are also happy to get relevant information and status reports or a suitable onbound offer.
 

WOULD YOU LIKE MORE INFORMATION OR ADVICE ABOUT HOW LMS CAN SUPPORT YOUR BUSINESS? OUR AIRLINE SPECIALISTS WILL BE HAPPY TO HELP YOU. CONTACT US! EXPERT@LPSOLUTIONS.COM

 
 
A loyalty programme is more than just managing data.
We do that brilliantly, but we also do a great deal more.+