Innovation – Consulting

Loyalty Innovation Consulting

Together, we can design, build, and launch innovations that go far beyond customer expectations and strengthen loyalty across the customer life cycle.

Our Innovation team keeps a steady eye on the market and collaborates with industry experts. Their goal? To augment your program by identifying new concepts and technological opportunities.

Using such proven workshop methods as Design Thinking, we explore possibilities together and transform them into effective projects.

From planning to implementation, your projects enjoy the full support of our organization’s wide-ranging expertise, including strategists, technology experts, and specialists in products, sales & marketing.

Customer Needs and Expectations

We stay in constant contact with CRM experts and customers around the world to identify opportunities and develop ideas that help you better meet your loyalty program members’ needs and deliver experiences that exceed their expectations.

Systems, Technologies and Processes

We collaborate with external partners, invest in talent, and develop tools that heighten your technological capabilities and improve processes.

Customer Needs and Expectations

We stay in constant contact with CRM experts and customers around the world to identify opportunities and develop ideas that help you better meet your loyalty program members’ needs and deliver experiences that exceed their expectations.

Systems, Technologies and Processes

We collaborate with external partners, invest in talent, and develop tools that heighten your technological capabilities and improve processes.

Customer Needs and Expectations

We stay in constant contact with CRM experts and customers around the world to identify opportunities and develop ideas that help you better meet your loyalty program members’ needs and deliver experiences that exceed their expectations.

Systems, Technologies and Processes

We collaborate with external partners, invest in talent, and develop tools that heighten your technological capabilities and improve processes.

Loyalty Programs and Competitor Concepts

Our CRM and loyalty experts are always up to date on the latest market developments. With their creativity and 20+ years of experience, they identify innovative ideas and develop concepts that set standards in the market.

Social and Global Trends

In this industry, staying ahead of the curve is decisive. That’s why we continuously monitor the mega trends (e.g. environmental, political, legal) to identify opportunities and risks for the CRM and loyalty industry.

Loyalty Programs and Competitor Concepts

Our CRM and loyalty experts are always up to date on the latest market developments. With their creativity and 20+ years of experience, they identify innovative ideas and develop concepts that set standards in the market.

Social and Global Trends

In this industry, staying ahead of the curve is decisive. That’s why we continuously monitor the mega trends (e.g. environmental, political, legal) to identify opportunities and risks for the CRM and loyalty industry.