MileagePlus: United Airlines frequent flyer program
Transforming the United Airlines Loyalty Program.
A seamless transformation to empower one of the most awarded frequent flyer programs in the world.
United Airlines partnered with Loyalty Partner Solutions (LPS) to modernize its award-winning MileagePlus® frequent flyer program. By migrating over 100 million members to the agile Loyalty Management Suite (LMS) – now known as LPS FLITE, a scalable airline loyalty platform – United replaced its legacy system. This transformation enables faster innovation, greater flexibility, and a more personalized loyalty program experience.
Partnering with Loyalty Partner Solutions gave us not only a software solution that perfectly fits our needs, but - more importantly - a long-term partner who works seamlessly with our internal IT department to adapt and develop the software to our requirements on an ongoing basis. We’re honored that United Airlines chose to build the next stage of its MileagePlus program on our LPS FLITE* loyalty platform—our partnership is something we’re truly proud of.
How United Airlines benefits with LPS FLITE
Faster Innovation Cycles for MileagePlus
The LPS FLITE airline loyalty platform enables United Airlines to continuously evolve its MileagePlus frequent flyer program, allowing faster updates and greater flexibility in responding to customer needs and market changes.
Customer-Centric Loyalty System
The new loyalty platform empowers United Airlines with modular features like PlusPoints and TravelBank upgrades, fostering interactive and meaningful member experiences.
Centralized Loyalty Management System
The implementation of LPS FLITE as a unified airline loyalty management system consolidates data and processes, simplifying partner integration and improving operational efficiency across the MileagePlus program.
Lower Costs, Greater Efficiency
By replacing legacy infrastructure with a scalable airline loyalty software solution, United Airlines benefits from reduced operating and maintenance costs – while improving overall program performance.
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UNITED AIRLINES
One of the most awarded frequent flyer programs in the world
EXPLORE THE FULL MILEAGUEPLUS TRANSFORMATION
Get the full story behind the project goals, implementation, and game-changing results of the MileagePlus migration to LPS FLITE.
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Discover how United Airlines modernized its frequent flyer program
How did United Airlines transform the MileagePlus frequent flyer program?
United Airlines modernized its MileagePlus frequent flyer program by replacing its legacy system with a more flexible airline loyalty platform, enabling faster innovation, improved scalability, and a more personalized member experience.
What challenges arise when modernizing such a large airline loyalty program?
Transforming a global airline loyalty program like MileagePlus requires managing complex system landscapes, large-scale data migration, and evolving customer expectations – challenges that are critical to long-term program success.
How can airlines scale a frequent flyer program to over 100 million members?
Scaling a frequent flyer program like MileagePlus requires a robust airline loyalty platform that can handle large volumes of customer data, transactions, and partner integrations while maintaining performance and reliability.