YOUR LOYALTY KNOWLEDGE Hub
Exclusive Insights
in the world of loyalty.
Keep up on the latest trends in loyalty and industry news to gain valuable insights that enable bolder decision-making, enhance your knowledge, and help you discover innovative solutions within the loyalty landscape.
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Our Top pick
Latest insights and articles you can’t miss.
All articles at a glance
Our References and Whitepapers
Case Study
Miles and More
Case Study
China Southern Airlines
Case Study
Deutsche Bahn
Case Study
Alaska Airlines
Case Study
United Airlines
Whitepaper
Green Loyalty
People all over the world see climate change as today’s greatest challenge. Therefore, they find themselves in a growing dilemma when traveling. We wanted to find out why travelers aren‘t using current sustainable airline initiatives.
Whitepaper
Human Drivers
Whitepaper
A Strategic Guide to Modern Loyalty
With legacy systems like Siebel holding back innovation, the shift to next-generation platforms is a strategic must. This guide explores how airlines can break free from outdated infrastructures, navigate complex migrations, and unlock new value with a proven approach. Discover what it really takes to future-proof your loyalty program—and why now is the time to act.
Whitepaper
Value Drivers of a Loyalty Program
Move beyond retention. Our white paper offers a guide to unlocking your loyalty program’s financial power. Learn strategic drivers and essential platform capabilities for maximizing revenue and managing costs.
OUR UPCOMING EVENTS
Stay informed about upcoming conferences to connect with experts and peers.
Loyalty Summit Hong Kong 2025
- 18 – 19 November 2025
- Hong Kong
The leading APAC conference for loyalty and customer engagement – to tackle key challenges and opportunities and explore how brands can reimagine loyalty as a strategic engine powered by technology, trust, and traveler insight. The summit is known for its interactive panels, fireside chats, and data-driven insights, bringing together the brightest minds in loyalty to share strategies and best practices.
Theme: Loyalty Reimagined: Commercial Resilience, Cultural Relevance, and the APAC
Aviation Festival Asia 2026
- 25 – 26 March 2026
- The Suntec Centre, Singapore
At Asia’s leading aviation tech event, top airlines, airports, and innovators come together to explore the latest developments in digital transformation, loyalty, sustainability, and technology shaping the future of aviation.
2,500+ aviation professionals | 150 speakers | 150 exhibitors
CX Retail Exchange EU 2026
- 19 - 20 May 2026
- Lisbon, Portugal
The CX Retail Europe Exchange is Europe’s flagship event for retail CX leaders. This exclusive two-day gathering focuses on driving genuine personalization, embedding sustainability, evolving brand experiences, and integrating online and in-store innovation – all through face-to-face networking, one-to-one meetings, and interactive sessions
World Aviation Festival 2026
- 13 – 15 Oktober 2026
- FIL, Lisbon, Portugal
The world’s largest aviation tech event – Bringing together top airlines, airports, and industry leaders in business models, technology, sustainability, and innovation to shape the future of global aviation.
4,500+ aviation professionals | 600 speakers | 400 Exhibitors