YOUR LOYALTY KNOWLEDGE Hub

Exclusive Insights
in the world of loyalty.

Keep up on the latest trends in loyalty and industry news to gain valuable insights that enable bolder decision-making, enhance your knowledge, and help you discover innovative solutions within the loyalty landscape.

Benefit from our extensive loyalty knowledge!

All articles at a glance

Discover the latest in loyalty with inspiring insights from industry experts.

World Aviation Festival 2026: Key Airline Loyalty Trends

From agentic AI to the latest airline loyalty trends, the World Aviation Festival 2026 and the AWS pre-event brought fresh insights into the future of aviation. Discover our key takeaways from Lisbon and how technology is shaping customer engagement, airline retailing and loyalty.

Contact Valerie Bader, New Business Manager at LPS Sales and Solutions Team.

Loyalty Summit Americas Chicago 2026: Insights & Takeaways

The Loyalty Summit Americas 2026, held in Chicago on October 7-8, brought together senior leaders from airlines, hotels, financial services, travel platforms and loyalty technology providers.

Customer Retention Starts Before Launch: Why Communication Determines Loyalty Program Success

Customer retention starts before your loyalty program goes live. Discover why pre-launch communication is the most overlooked driver of long-term loyalty success.

Customer Engagement Through Loyalty Programs: A Guide

Learn how loyalty programs increase customer engagement through personalization, gamification, omnichannel strategies, technology, and KPIs.

Loyalty Program for Ecommerce: Types, Benefits, and How to Choose the Right Model

The most effective loyalty programs are not defined by their rewards, but by how well their design aligns with customer motivations and business objectives.

Real-Time Data: The New Loyalty Advantage

Loyalty programs are won or lost in the moment of customer intent. Only a real-time data foundation lets brands recognize that moment, interpret it, and act on it turning a data-rich program into a decision-rich one.

Our References and Whitepapers

Dive into our collection of whitepapers and case studies, designed to deepen your understanding and support your strategies.

Case Study
Miles and More

Miles & More transitioned from a traditional frequent-flyer program to a dynamic loyalty program along the entire travel chain and in everyday life with 175+ partners.

Case Study
China Southern Airlines

CSA aimed to implement a more dynamic loyalty program that would allow for configurable changes in loyalty mechanics, making it more attractive and competitive in both domestic and international markets.

Case Study
Deutsche Bahn

As a general contractor, LPS enhanced Deutsche Bahn’s BahnBonus loyalty program and BahnCard offerings, significantly increasing rail traffic and participant engagement.

Case Study
Alaska Airlines

Alaska Airlines’ Mileage Plan® stands out as a top-tier loyalty program, offering members exceptional value through an extensive partner network.

Case Study
United Airlines

Empowering one of the most awarded frequent flyer programs in the world by migrating over 100 million members to LPS FLITE.

Whitepaper
The Airline Tier Benefits Toolkit

Explore tier benefit economics, uncover loyalty program costs, and understand how leading airlines optimize program performance.

Assessment
The Loyalty Platform Readiness Assessment

Is your current setup enabling growth – or holding you back?
Run a quick self-check to evaluate your agility, scalability, and flexibility – and understand where your platform limits execution.

Whitepaper
Airline Loyalty Value Compass

Loyalty is one of the most powerful growth engines in aviation – but is it truly profitable? The Airline Loyalty Value Compass reveals how leading airlines move from KPI reporting to economic value steering.

Whitepaper
Value Drivers of a Loyalty Program

Move beyond retention. Our white paper offers a guide to unlocking your loyalty program’s financial power. Learn strategic drivers and essential platform capabilities for maximizing revenue and managing costs.

Whitepaper
A Strategic Guide to Modern Loyalty

With legacy systems like Siebel holding back innovation, the shift to next-generation platforms is a strategic must. This guide explores how airlines can break free from outdated infrastructures, navigate complex migrations, and unlock new value with a proven approach. Discover what it really takes to future-proof your loyalty program—and why now is the time to act.

Whitepaper
Green Loyalty

People all over the world see climate change as today’s greatest challenge. Therefore, they find themselves in a growing dilemma when traveling. We wanted to find out why travelers aren‘t using current sustainable airline initiatives.

Whitepaper
Human Drivers

The personalization of loyalty programs is long overdue. But given the importance of loyalty programs and the close connection airlines keep through them to their customers it is worth stepping beyond the simple loyalty program mechanics to understand what customers really care for, what drives them.

Glossary

Explore the world of loyalty. Choose a category and discover the topics that matter most!

OUR UPCOMING EVENTS

Stay informed about upcoming conferences to connect with experts and peers.

Loyalty & Awards 2026

The leading global conference for travel loyalty experts – bringing together top airlines, hotel groups, banks, booking platforms, and industry leaders to explore the latest innovations, trends, and strategies shaping the future of loyalty and rewards.

240 Loyalty professionals | 100+ Brands

Aviation Festival Asia 2027

The region’s main event for aviation technology and strategy bringing together leaders from the world’s leading airlines and airports to shape the industry’s future. From AI software and green operations to new approaches to sales and marketing, Aviation Festival Asia is where partnerships driving the region’s growth take shape.

2,000 aviation leaders | 150 speakers

YOUR LOYALTY KNOWLEDGE Hub

Exclusive Insights in the world of loyalty.

All articles at a glance

Our References and Whitepapers

Case StudyMiles and More

Case StudyChina Southern Airlines

Case StudyDeutsche Bahn

Case StudyAlaska Airlines

Case StudyUnited Airlines

WhitepaperThe Airline Tier Benefits Toolkit

AssessmentThe Loyalty Platform Readiness Assessment

WhitepaperAirline Loyalty Value Compass

WhitepaperValue Drivers of a Loyalty Program

WhitepaperA Strategic Guide to Modern Loyalty

WhitepaperGreen Loyalty

WhitepaperHuman Drivers