ELEVATING LOYALTY WITH MILES & MORE

The Transformation 
of Lufthansa.

Miles & More has transitioned from a traditional frequent-flyer program to a dynamic loyalty program along the entire travel chain and in everyday life, serving 175+ partners.

Since 2012, Loyalty Management Suite (LMS) – now known as LPS FLITE – has facilitated real-time data exchange and integration with various IT infrastructures, enhancing member engagement and expanding its partner network all while reducing costs. With our LPS FLITE Suite and consulting services, we helped the loyalty program of Miles & More, part of the Lufthansa Group, achieve new heights with a reliable, customizable solution tailored to its members’ needs.

We place our members and their loyalty at the center of everything we do. Our vision: shaping loyalty of generation to come. For this, LPS provides us with a solid, secure, and flexible IT infrastructure that focuses on and fulfills the needs of our members. As our longstanding partner, they demonstrate expertise and creative solutions. Thank you for helping us bring loyalty to life!

Gerald Schlögl, Managing Director
Miles & More GmbH

Core Benefits for Lufthansa and Miles & More

CONSULTING SERVICES
Supporting the Customer-Centric Loyalty Approach of Miles & More

Enhanced Management Systems by Customization

Lufthansa’s Miles & More loyalty management system is continuously evolving, with functions tailored to meet the specific needs of Miles & More GmbH and the Lufthansa Group.

Elevating Loyalty Management through Continuous Innovation and Optimization

LPS has implemented numerous new modules and features, ensuring that the Miles & More loyalty management system is automated, efficient, and technically advanced.

Real-Time Loyalty Redesign for a Seamless Customer Experience

The revamped loyalty platform now processes transaction data in real time, ensuring a best-in-class customer experience.

LOYALTY SOFTWARE
Results Powered by Our Loyalty Software Solution

Seamless Migration to Our Loyalty Management Software

LPS has successfully transitioned extensive member and transaction data from the Miles & More legacy system to the new LPS FLITE-based loyalty platform, ensuring a smooth and efficient migration process.

24/7 Operational Excellence

LPS showcases exceptional operational performance, providing unparalleled stability and reliability with a dedicated operations team that is available 24/7.

Frictionless Integration with 175+ Partners

LPS FLITE facilitates real-time data exchange with surrounding systems and seamless integration, serving over 175 Miles & More partners, regardless of their IT infrastructures. 

*LPS FLITE was formerly called Loyalty Management Suite (LMS)

Facts about Miles & More

The Lufthansa Group’s loyalty program: over 30 years of expertise in personal and successful customer targeting and retention 

36+

million members

Customers around the world enjoy the benefits of Miles & More.

airline partners

Members can earn and redeem award miles with nearly 40 airline partners, including all 256 Star Alliance airlines.

135

non-air partners

Partners from sectors such as aviation, hospitality, travel, mobility, entertainment, shopping, and finance are part of the program.

TRANSFORM YOUR LOYALTY PROGRAM WITH OUR EXPERTISE TODAY!

To discover how we tackled these challenges and applied effective solutions for Miles & More, download the full case study or contact one of our loyalty experts directly.

DISCOVER OUR SOLUTIONS TO ELEVATE YOUR LOYALTY PROGRAM

Airline Loyalty

How can you build loyalty in the aviation industry?

Consulting Services

Do you need innovative ideas for your loyalty strategy?

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Loyalty Summit Chicago 2025