Enjoy the freedom and security when the operational management of your program is in good hands with us.
Enjoy the freedom and security when the operational management of your program is in good hands with us.
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For a smooth-running Loyalty System - Our Operation Services

Let nothing slow you down.

A successful loyalty program needs reliable, secure operation and a strategy focused on the needs of the customers. The close interlocking of IT and business services allows for the comprehensive management necessary for the efficient operation of your program.

With nearly two decades of experience in building and operating internationally successful customer loyalty programs in travel & transportation, we have the resources and expertise to offer you field-tested and optimized processes. Think of us as your one-stop shop for all the operative services you require.

Enjoy more freedom thanks to our dedication to serving you.

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Our run services

Strength in unity:
IT and business services belong together.

IT Services

Technical operation from a single provider

Seamless, smooth operation as well as maintenance, support, and provision of the software solution in the cloud. With these tools in your kit, you will get the benefit of long-term operational success.

Business Services

Good service makes loyal members

A BPO concept tailored to your individual requirements is the key to lasting, valuable operations.
Enriching this with suitable support services from the program management portfolio also increases quality and customer satisfaction.

IT Services

Behind every extraordinary customer journey are stable technical processes and an experienced team.
They are hard at work to provide you with seamless operation, take care of the specialist maintenance & support, and securely provide the software for you in the cloud.

Illustration Hosting - Software Solution - Operations

Everything in one place: LPS' SaaS

Everything in one place: LPS' SaaS

Illustration Hosting - Software Solution - Operations

Hosting

LPS supplies the software in the LPS public cloud powered by AWS and provides the following hosting services:

Operations

LPS handles the software’s operation and ensures its stability, availability, and performance. Following tasks are included:

Operations

LPS handles the software’s operation and ensures its stability, availability, and performance. Following tasks are included:

Business Services

Our team of experts looks after your loyalty program’s daily use and all operative processes – including management of your partners, program, and service providers – so you can give your full attention to your business and customers.

Loyalty BPO Services

As a general contractor for all loyalty BPO services, we align our work to your needs.

With our tailored loyalty BPO services for partner and service provider management, your customer loyalty program can run without a hitch.

This is ensured by developing and implementing a BPO concept based on your requirements.

Specialized experts in the respective areas are brought in during implementation to make sure you get the best possible results.

You also benefit from our expertise shaped by years of experience, plus our intelligent control and quality processes.

The end result is highly optimized, custom BPO services that meet the highest standards for quality.

Program Management Services

With a wide range of support services, we ensure the smooth, efficient operation of your program.

As part of our program management services, we work across all areas to coordinate on everything from administrative activities to rule definitions and reporting. You also receive reliable support in optimizing and developing your program, and our assistance with partner management aims to get you the best services available.
Decades of experience in program management plus constant development of our processes and activities ensure long term success of your program.

 

Program Management Services

With a wide range of support services, we ensure the smooth, efficient operation of your program.

As part of our program management services, we work across all areas to coordinate on everything from administrative activities to rule definitions and reporting. You also receive reliable support in optimizing and developing your program, and our assistance with partner management aims to get you the best services available.
Decades of experience in program management plus constant development of our processes and activities ensure long term success of your program.

 

Summary

With LPS at the wheel, you're free to focus on what matters. Here's how we do it:

Increased efficiency

We provide resources, expertise, and an overhead for managing multiple service providers and trades so they don’t have to be built up in-house.

Increased service quality

Clearly defined tasks, service descriptions, and service levels (SLAs) ensure consistently high-quality service, which leads to overall improved customer experience.

Use of external know-how

With many years of experience operating leading international loyalty programs, LPS meets the highest possible quality standards and has access to innovative systems and skills.

Focus on your core competencies

Handing off the activities to a general contractor allows the program operator to focus on its own core competence and value creation.

Loyalty Management Suite

Software Loyalty Management Suite (LMS), die perfekt auf die Kundenbedürfnisse angepasst wird (Customizing).
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Hosting

Bereitstellung der Software Lösung in der Cloud.
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Operations

Störungsfreier, kontinuierlich verfügbarer Betrieb sowie Wartung und Support.