We operate loyalty programs for airlines, railway and hospitality. Secure, reliable and strategic.
A successful loyalty program needs reliable, secure operation and a strategy focused on the needs of the customers. The close interlocking of IT and business services allows for the comprehensive management necessary for the efficient operation of your program.
With nearly two decades of experience in building and operating internationally successful customer loyalty programs in travel & transportation, we have the resources and expertise to offer you field-tested and optimized processes. Think of us as your one-stop shop for all the operative services you require.
Enjoy more freedom thanks to our dedication to serving you.
Our run services
IT and business services belong together.
Technical operation from a single provider
Seamless, smooth operation as well as maintenance, support, and provision of the software solution in the cloud. With these tools in your kit, you will get the benefit of long-term operational success.
Good service makes loyal members
A BPO concept tailored to your individual requirements is the key to lasting, valuable operations.
Enriching this with suitable support services from the program management portfolio also increases quality and customer satisfaction.
Behind every extraordinary customer journey are stable technical processes and an experienced team.
They are hard at work to provide you with seamless operation, take care of the specialist maintenance & support, and securely provide the software for you in the cloud.
Everything in one place: LPS' SaaS
- LPS offers its customers a comprehensive loyalty SaaS model from the LPS public cloud powered by AWS.
- Get the full benefits of our experience running this software in a high-performance environment including its high availability, as well as great scalability, and flexibility in operation through the SaaS model.
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Our loyalty service consists of the 3 components:
Hosting, Operations and Software Solution
These components can be adapted to suit your individual needs.
- LPS offers its customers a comprehensive loyalty SaaS model from the LPS public cloud powered by AWS.
- Get the full benefits of our experience running this software in a high-performance environment including its high availability, as well as great scalability, and flexibility in operation through the SaaS model.
-
Our loyalty service consists of the 3 components:
Hosting, Operations and Software Solution
These components can be adapted to suit your individual needs.
LPS supplies the software in the LPS public cloud powered by AWS and provides the following hosting services:
- Data center management
- Operating continuity
- Network access
- Data protection and data security
- Disaster recovery
Operations
LPS handles the software’s operation and ensures its stability, availability, and performance. Following tasks are included:
- Infrastructure management
- Operating environment
- Data security and backup
- Security operations
- Monitoring
- Maintenance & servicing
- Performance analysis, management, and improvement
- Service-level management & reporting
- System deployment
- Release management
LPS handles the software’s operation and ensures its stability, availability, and performance. Following tasks are included:
- Infrastructure management
- Operating environment
- Data security and backup
- Security operations
- Monitoring
- Maintenance & servicing
- Performance analysis, management, and improvement
- Service-level management & reporting
- System deployment
- Release management
Our team of experts looks after your loyalty program’s daily use and all operative processes – including management of your partners, program, and service providers – so you can give your full attention to your business and customers.
As a general contractor for all loyalty BPO services, we align our work to your needs.
With our tailored loyalty BPO services for partner and service provider management, your customer loyalty program can run without a hitch.
This is ensured by developing and implementing a BPO concept based on your requirements.
Specialized experts in the respective areas are brought in during implementation to make sure you get the best possible results.
You also benefit from our expertise shaped by years of experience, plus our intelligent control and quality processes.
The end result is highly optimized, custom BPO services that meet the highest standards for quality.
- Card production
- Letter shop and correspondence management
- Rewards management
- Payment service provider
- Marketing and digital agencies
- Call center
- Data management
- Data capturing
- System/program administration and definition of rules
- Accrual, redemption, and promotion management
- Marketing campaigns
- Loyalty partner management
- Creation of partner campaigns & promotions
- Data analysis
- Loyalty ad hoc reporting
Program Management Services
With a wide range of support services, we ensure the smooth, efficient operation of your program.
As part of our program management services, we work across all areas to coordinate on everything from administrative activities to rule definitions and reporting. You also receive reliable support in optimizing and developing your program, and our assistance with partner management aims to get you the best services available.
Decades of experience in program management plus constant development of our processes and activities ensure long term success of your program.
With a wide range of support services, we ensure the smooth, efficient operation of your program.
As part of our program management services, we work across all areas to coordinate on everything from administrative activities to rule definitions and reporting. You also receive reliable support in optimizing and developing your program, and our assistance with partner management aims to get you the best services available.
Decades of experience in program management plus constant development of our processes and activities ensure long term success of your program.
- System/program administration and definition of rules
- Accrual, redemption, and promotion management
- Marketing campaigns
- Loyalty partner management
- Creation of partner campaigns & promotions
- Data analysis
- Loyalty ad hoc reporting
With LPS at the wheel, you're free to focus on what matters. Here's how we do it:
Increased efficiency
Increased service quality
Use of external know-how
With many years of experience operating leading international loyalty programs, LPS meets the highest possible quality standards and has access to innovative systems and skills.
