Core skills and specialized knowledge
THE TEAM BEHIND
YOUR LOYALTY SUCCESS.
Loyalty in action – Inspiring loyalty every day through expertise and teamwork
With 250 passionate employees from over 30 different countries, our growing teams across the USA, Brazil, Europe, and Asia ensure seamless global coordination and regional expertise. Together, we work towards a common goal: helping our clients exceed their potential. Through collaborative partnerships and a positive workplace culture, we inspire and drive loyalty at every turn. Get a glimpse into the daily life of our team and how we deliver loyalty excellence.
Business Services & Loyalty Consulting
Acting as a trusted advisor, the Business Services & Loyalty Consulting team at LPS is dedicated to helping clients overcome business challenges and maximize the value of their loyalty programs. We focus on building trusted relationships with our customers and collaborating closely to ensure the developed strategies and concepts are in line with our product capabilities. By combining deep expertise in loyalty programs and solutions with tailored strategies, we empower businesses to design innovative programs and optimize existing ones, delivering lasting impact and sustainable growth.
Key Skills & Strengths:
- Business needs understanding: Identifying clients’ business needs and offering guidance to adapt loyalty platforms to meet those needs.
- Market innovation: Utilizing deep market knowledge and technology insights to design and optimize creative and effective loyalty programs.
- Innovation workshops: Leading dynamic workshops that foster creative problem-solving, helping clients build customized, sustainable solutions to their unique challenges.
- Partner network expansion: Building and nurturing strong partner networks to enhance the performance and reach of loyalty programs.
- Business process reengineering: Transforming and streamlining business processes to improve efficiency and drive program success.
- Data-driven insights: Delivering advanced reporting and analytics to optimize program performance and demonstrate measurable success.
- Loyalty campaign and promotion implementation: Developing ideas for engaging loyalty campaigns and supporting them to configure in your solution platform.
PRODUCT
The product team bridges the gap between the client, technology, and delivery, driving incremental value for clients and their loyalty members. With deep expertise in global loyalty programs, business needs are translated into technical solutions to ensure seamless integration with product strategies. Our close collaboration with consulting and delivery teams ensures that our product strategies drive client success, enhance customer experiences, and adapt to future loyalty needs. We empower businesses to launch and manage loyalty programs that foster engagement and deliver lasting value.
Key Skills & Strengths:
- Client-centric solutions: Translating client requirements, market trends, and operational needs into impactful product solutions that empower loyalty programs.
- Cutting-edge technology: Expertise in state-of-the-art technology, ensuring that our loyalty solutions remain at the forefront of the industry.
- Configurable products: Offering a solid product core with high configurability, enabling businesses to tailor solutions to their unique needs.
- AI-driven solutions: Utilizing AI expertise to enhance product functionality, driving smarter and more efficient loyalty solutions.
- Agile implementation: Adopting iterative and agile approaches to ensure rapid and flexible product delivery, aligned with client needs.
- Global delivery alignment: Distributed teams ensure close alignment with clients worldwide, delivering tailored solutions in every region.
DELIVERY & OPERATIONAL SERVICES
Our delivery and operation teams ensure the stable and efficient operation of your loyalty program by providing technical expertise and cross-functional support. From cloud hosting to operational excellence, we manage the technical operation of our SaaS service so you can focus on enhancing customer experience. Our team’s in-depth knowledge and proven track record in providing IT services and operational management guarantee that your loyalty program runs seamless, secure, and efficient.
Key Skills & Strengths:
- Technical platform operations: apply day-to-day operational excellence to our application with application monitoring, housekeeping, patching and release management within the SaaS solution.
- Incident Management, Problem Management, and handling of Service Requests according to ITIL best-practices and agreed SLAs
- Security operations such as vulnerability scanning, IAM reviews (Identities and Access Rights Management) and internal security and governance audits
- Platform maintenance: maintain service availability, apply available technology and security patches with minimal impact to Service Levels.
- Full technology stack management for our SaaS cloud platform powered by AWS
- Provide high-availability, scalability, and service contingency to the needs of our customers
- Service desk: providing SaaS solution support to customers business operation teams.
- Offer 7x24 coverage for Single Point of Contact for customer communication
- Apply expertise in administering essential business tools and IT service management (ITSM) frameworks for operational success
