MileagePlus: Powering Loyalty with Agility

UNITED AIRLINES ELEVATES LOYALTY WITH LPS FLITE.

A seamless transformation to empower one of the most awarded frequent flyer programs in the world.

United Airlines partners with Loyalty Partner Solutions to modernize its award-winning MileagePlus® program. By migrating over 100 million members to the agile Loyalty Management Suite (LMS) – now known as LPS FLITE- United replaced its legacy system, enabling faster innovation, greater flexibility, and a more personalized loyalty experience.

Partnering with Loyalty Partner Solutions gave us not only a software solution that perfectly fits our needs, but - more importantly - a long-term partner who works seamlessly with our internal IT department to adapt and develop the software to our requirements on an ongoing basis. We’re honored that United Airlines chose to build the next stage of its MileagePlus program on our LPS FLITE* loyalty platform—our partnership is something we’re truly proud of.

Luc Bondar, President of MileagePlus
VP of Marketing & Loyalty at United Airlines

How United benefits with LPS FLITE

Faster Innovation Cycles

LPS FLITE allows United to implement program updates independently—enhancing responsiveness to evolving customer needs and market trends.

Customer-Centric Flexibility

The new platform empowers United with modular features like PlusPoints and TravelBank upgrades, fostering interactive and meaningful member experiences.

Centralized System & Easy Onboarding

LPS FLITE unifies systems and data, streamlining partner integration and operational processes for the loyalty team.

Lower Costs, Greater Efficiency

By consolidating operations under one agile system, United significantly reduced operating and maintenance costs.

*LPS FLITE was formerly called Loyalty Management Suite (LMS)

FACTS ABOUT UNITED

One of the most awarded frequent flyer programs in the world

100+

million MileagePlus members

The MileagePlus program is among the largest frequent flyer program in the world.

40+

airline partners

Members can collect and spend miles through a global network of partner airlines.

110+

non-air partners

spanning travel, finance, retail, and dining sector

DISCOVER HOW UNITED REVOLUTIONIZED ITS LOYALTY PROGRAM!

Get the full story behind the project goals, implementation, and game-changing results of the MileagePlus migration to LPS FLITE.

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