White paper - Human drivers - loyalty consulting
Understand what drives you.
The personalization of loyalty programs is long overdue. But given the importance of loyalty programs and the close connection airlines keep through them to their customers it is worth stepping beyond the simple loyalty program mechanics to understand what customers really care for, what drives them. This white paper explores the links between human needs and how they are reflected in the actions they take, what they really care for and how loyalty programs have to be rethought to respond to the individual needs of modern customers.
"While creating loyalty programs we often can get caught up in optimizing program mechanics or offer improvements to deliver the best value to customers. Nevertheless, given the personal and engaging nature of loyalty programs - great results can only be achieved when viewing customers as a human beings, each with their individual needs, values, desires and drivers. "
Why you should download this White paper
- Learn about customer motivations and their resulting diversity in expectations of a loyalty program
- Discover the complexity of human drivers throughout the customer life cycle and how they impact engagement with loyalty programs
- Gain insights into how to consider human divers in your loyalty program and its value proposition to individual customers
