Whitepaper - Legacy System Replacement - loyalty software
Legacy System Replacement
Numerous airline loyalty programs are still operating with outdated loyalty management software due to concerns about high costs and long project durations when replacing legacy systems. Considering the multiple challenges associated with the use of legacy solutions, however, loyalty programs are likely to face significant competitive disadvantages by sticking to outdated loyalty management software for too long. The increasingly volatile and competitive market conditions in the airline industry, caused by the COVID-19 pandemic, further raise business, operational and technical requirements for loyalty management solutions, and thus the need to replace legacy loyalty software.