Loyalty Management.
From frequent‑flyer enrolment and tier structures to partner clearing and mileage accounting, LPS FLITE provides a robust airline loyalty management system that ensures stability, flexibility, and control in day‑to‑day operations – even in highly complex, multi‑market airline environments.
Member Management
Maintain a single, trusted view of every frequent flyer
Airline loyalty programs operate across booking, check‑in, flight and post‑flight touchpoints. Member Management ensures that frequent‑flyer profiles, status and entitlements are consistently available across PSS, DCS, CRM, and partner systems.
- Maintain a unified, up‑to‑date frequent‑flyer profile across all airline systems
- Support personalized service at booking, airport, lounge, and onboard touchpoints
- Enable secure handling of passenger data with full auditability and regulatory compliance
Partner Management
Operate complex airline partner and alliance ecosystems
Airline loyalty programs depend on air and non‑air partners, alliances and bilateral agreements. Partner Management enables controlled rule definition, settlement and monetization at scale.
- Configure accrual and redemption rules for airlines, alliances, and non‑air partners
- Streamline clearing, billing, and settlement across complex partner constellations
- Monetize member reach through coalition and commercial partnerships
Program Management
Design airline‑specific loyalty mechanics beyond classic miles
Airline loyalty programs must balance customer engagement, status costs and liability. Program Management enables differentiated mechanics aligned with routes, fare classes and network strategy.
- Configure tier structures, qualification logic and renewal rules
- Support route‑specific and market‑specific award pricing
- Deliver contextual rewards along the passenger journey
- Modify tiers, benefits and qualifications without coding
- Launch new program variants using airline‑specific templates
Points Bank
Control currencies, miles and airline liability centrally
Miles and points represent both a customer promise and a financial obligation. Points Bank ensures transparency and control across accrual, redemption and accounting.
- Manage multiple currencies for status, incentives and redemption
- Support gamified earning and differentiated airline incentives
- Maintain accurate member and financial accounting
Alliance Adapters
Enable seamless participation in airline alliances
Alliance Adapters support industry‑specific airline processes such as accrual, retro claims and interline billing.
- Integrate with alliance platforms and partner airlines
- Support standardized alliance accrual and settlement processes
Rule Based Fraud Defense
Protect airline loyalty programs from fraud with full visibility
Airline loyalty programs face recurring fraud patterns — from account misuse to abnormal accrual or redemption abuse. Rule‑Based Fraud Defense lets teams define clear conditions, score risk in real time, and trigger consistent actions with full transparency and auditability.
- Configure fraud detection rules tailored to known airline‑specific fraud scenarios
- Assign fraud scores to evaluate risk levels in real time
- Trigger automated actions to prevent, flag, or investigate suspicious behavior
- Ensure transparent, auditable, and compliant fraud handling across the program
Downloadable resources to strengthen your airline loyalty strategy
Case Study
Miles and More
Assessment
The Loyalty Platform Readiness Assessment
Is your current setup enabling growth – or holding you back?
Run a quick self-check to evaluate your agility, scalability and flexibility – and understand where your platform limits execution.
Expert guidance to turn loyalty complexity into competitive advantage
Beyond a solid platform, successful loyalty needs the right strategy, operating model and member experience. Our Consulting Services help you shape and evolve your airline loyalty program with clear mechanics, governance and a roadmap that delivers measurable impact.
Want to create a new loyalty program?
Looking to optimize your existing loyalty program?
Interested in staying ahead of the latest loyalty trends?
Related areas
How Loyalty Management connects across the FLITE platform
Campaign & Activation
Activate members with relevant, behavior driven airline campaigns.
Data & Intelligence
Steer airline loyalty with real time insight and financial clarity.
Run loyalty with full operational control
See how to manage members, partners, and miles in one scalable airline loyalty platform.