MILES & MORE AIRLINE LOYALTY PLATFORM & SOFTWARE

LUFTHANSA’S
AIRLINE LOYALTY SOLUTION .

Miles & More, the leading airline loyalty program of the Lufthansa Group, has transitioned from a traditional frequent flyer program to a dynamic customer loyalty program across the entire travel chain and in everyday life, serving 175+ partners and enhancing its position as a comprehensive airline loyalty and miles program.

Since 2012, Loyalty Management Suite (LMS) – now known as LPS FLITE – has enabled real-time data exchange and seamless integration with various IT infrastructures. This powerful airline loyalty platform supports Miles & More in strengthening member engagement, expanding its partner ecosystem, and reducing operational costs. With our LPS FLITE Suite and consulting services, we have helped Miles & More, part of the Lufthansa Group, reach new heights with a reliable, customizable platform tailored to its members’ evolving needs.

Download Miles & More Case Study

We place our members and their loyalty at the center of everything we do. Our vision: shaping loyalty of generation to come. For this, LPS provides us with a solid, secure, and flexible IT infrastructure that focuses on and fulfills the needs of our members. As our longstanding partner, they demonstrate expertise and creative solutions. Thank you for helping us bring loyalty to life!

Gerald Schlögl, Managing Director
Miles & More GmbH

CORE BENEFITS OF LUHTANSA’S
LOYALTY PLATFORM: MILES & MORE

CONSULTING SERVICES
Strengthening the Customer-Centric Loyalty Approach of Miles & More

Enhanced Management Systems through Customization

Lufthansa’s loyalty platform is continuously evolving, with functions tailored to meet the specific needs of Miles & More GmbH and the Lufthansa Group.

Elevating Loyalty Management through Innovation and Optimization

LPS has implemented numerous new modules and features, ensuring that the Miles & More loyalty solution is automated, efficient, and technically advanced.

Real-Time Loyalty Redesign for a Seamless Customer Experience

The revamped airline loyalty platform now processes transaction data in real time, ensuring a best-in-class customer experience.

LOYALTY SOFTWARE
Results Powered by Our Airline Loyalty Solution

Seamless Migration to Our Loyalty Management Software

LPS has successfully transitioned extensive member and transaction data from the Miles & More legacy system to the new LPS FLITE-based loyalty platform, ensuring a smooth and efficient migration for one of the leading frequent flyer programs within the Lufthansa ecosystem.

24/7 Operational
Excellence

LPS showcases exceptional operational performance, providing unparalleled stability and reliability with a dedicated operations team that is available 24/7.

Frictionless Integration with
175+ Partners

Our airline loyalty platform LPS FLITE facilitates real-time data exchange with surrounding systems and seamless integration, serving over 175 Miles & More partners, regardless of their IT infrastructures. 

*LPS FLITE was formerly called Loyalty Management Suite (LMS)

Facts about Miles & More

The Lufthansa Group’s loyalty program: over 30 years of expertise in personal and successful customer targeting and retention 
39+
million members

Loyalty customers around the world enjoy the benefits of Miles & More.

40
airline partners
Members can earn and redeem award miles with nearly 40 airline partners, including all 256 Star Alliance airlines.
135
non-air partners

Partners across aviation, hospitality, travel, mobility, entertainment, shopping, and finance are part of the loyalty program.

TRANSFORM YOUR LOYALTY PROGRAM WITH OUR EXPERTISE TODAY!

To discover how we tackled these challenges and applied effective solutions for Miles & More, download the full success story or contact one of our loyalty experts directly.

Download Full Case Study

your loyalty questions

How Miles & More Transformed its
airline loyalty program

Answers behind the Miles & More success story

1. What makes Miles & More a leading airline loyalty platform?

Miles & More has evolved from a traditional frequent flyer program into a comprehensive airline loyalty platform, connecting over 175 partners across travel and everyday life. Discover how this transformation was enabled in the full case study.

2. How does Lufthansa manage such a large airline loyalty program?

The Lufthansa airline loyalty solution behind Miles & More combines real-time data processing with scalable system integration. Learn how this setup supports millions of members in the full whitepaper.

3. What challenges do modern airline loyalty programs face?

Growing partner ecosystems, complex IT landscapes, and rising customer expectations require flexible and scalable loyalty management. See how Miles & More addressed these challenges in detail.

4. How can a frequent flyer program evolve into a customer loyalty program?

Miles & More shows how a miles program can expand beyond flights into a multi-partner customer loyalty program. Explore the key steps and technologies involved in the full case study.

5. What role does technology play in airline loyalty solutions?

Advanced airline loyalty platforms enable real-time engagement, seamless integration, and continuous innovation. Learn how LPS FLITE powers this transformation for Miles & More.

Growing partner ecosystems, complex IT landscapes, and rising customer expectations require flexible and scalable loyalty management. See how Miles & More addressed these challenges in detail.

Miles & More shows how a miles program can expand beyond flights into a multi-partner customer loyalty program. Explore the key steps and technologies involved in the full case study.

Advanced airline loyalty platforms enable real-time engagement, seamless integration, and continuous innovation. Learn how LPS FLITE powers this transformation for Miles & More.

DISCOVER OUR SOLUTIONS TO ELEVATE YOUR LOYALTY PROGRAM

Airline Loyalty

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Consulting Services

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